Dimplex Indoor Fireplace BF33STP DXP User Manual

PRACTICAL USER’S GUIDE  
FOR THE  
ELECTRIC FIREPLACE  
MODEL NUMBERS:  
BF33STP/DXP  
BF39STP/DXP  
Write Your Remote  
Quality checked by:  
Control Code Number  
Here:  
Valued Customer,  
We are pleased that you have chosen to purchase an electric fireplace  
manufactured by Dimplex North America Ltd.  
Over the years, valuable memories will occur around the warmth and  
comfort of your hearth. Thank you for allowing our product to be the backdrop  
for those special moments.  
7206360300REV01  
 
CONTENTS  
PAGE 1  
PAGE 2  
PAGE 3  
PAGE 4  
PAGE 5  
PAGE 9  
PAGE 10  
Important Instructions  
Model and Serial Number  
Information  
Bathroom Installation  
Operation  
Maintenance  
Accessories  
Warranty  
 
IMPORTANT INSTRUCTIONS  
SAVE THESE INSTRUCTIONS  
PLEASE RETAIN THIS USER’S GUIDE FOR FUTURE REFERENCE  
When using electrical appliances, basic precautions should always be followed to reduce the  
risk of fire, electric shock, and injury to persons, including the following:  
1. Read all instructions before using this fireplace.  
2. This fireplace is hot when in use. To avoid burns, do not let bare skin touch hot  
surfaces. The trim around the heater outlet becomes hot during heater operation. Keep  
combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains  
at least 3 feet (0.9m) from the front of the unit.  
3. Extreme caution is necessary when any heater is used by or near children or invalids  
and whenever the fireplace is left operating and unattended.  
4. Do not operate any fireplace if the heater has malfunctioned, or if the fireplace has been  
dropped or damaged in any manner.  
5. Do not use outdoors  
6. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this  
may cause an electric shock or fire, or damage to the heater.  
7. To prevent a possible fire, do not block air intake or exhaust in any manner.  
8. All electrical heaters have hot and arcing or sparking parts inside. Do not use in areas  
where gasoline, paint, or flammable liquids are used or stored or where the unit will be  
exposed to flammable vapors.  
9. Do not modify this fireplace. Use it only as described in this manual. Any other use not  
recommended by the manufacturer may cause fire, electric shock or injury to persons.  
10.Do not burn wood or other materials in this fireplace.  
11.Do not strike fireplace glass.  
12.Always use a certified electrician for installation.  
13.Disconnect all power coming to fireplace at main service panel before performing any  
cleaning, or maintenance.  
14.When transporting or storing the fireplace, keep in a dry place, free from excessive  
vibration and store as to avoid damage.  
NOTE: Procedures and techniques that are considered important enough to emphasize  
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to  
the equipment  
WARNING: Procedures and techniques which, if not carefully followed, will expose he user to  
the risk of fire, serious injury, illness or death  
1
 
IMPORTANT INSTRUCTIONS  
If you have any questions about our products please have the product model and serial  
numbers available upon calling Dimplex customer service. To locate the model and serial  
number labels see below.  
Serial Number  
Model Number  
Serial Number  
Model Number  
Firebox  
2
 
Model Number  
Serial Number  
Carton  
Bathroom Installation  
This firebox must be protected by a GFI receptacle or circuit. If receptacle is used it must be readily  
accessible.  
To prevent electrical shock this unit is an electrical appliance that is not watertight and must be installed  
as to prevent water from entering the unit. This unit must be installed away from showers, tubs, etc.  
Never locate fireplace where it may fall into a bathtub or other water containers. Keep towels and other  
combustible materials 3 feet away from the front of the unit.  
3
 
OPERATION  
The controls for the Electric Fireplace are located at the bottom right hand corner of the unit.  
OVERHEAT INDICATOR  
MANUAL CONTROLS  
FIGURE 1  
MANUAL CONTROLS  
A. Main Power Switch  
Main on/off switch, activates the flame effect  
FAN CONTROL  
SWITCH  
B. Heater Control Switch  
Heater ON/OFF switch, activates the heater  
C. Fan Control Switch  
Fan ON/OFF switch, activates the fan (purifier).  
MAIN POWER  
SWITCH  
HEATER CONTROL  
SWITCH  
FIGURE 2  
WALL MOUNTED CONTROLS  
The fireplace can be installed with wall mounted controls. These controls include wall switches  
and thermostats. (see installation guide for details)  
A. Wall Mounted Switches  
This model may be installed such that a wall mounted switch activates the flame effect and  
a wall mounted heater switch activates the heater (fan control switch on unit must be set at  
ON position). A wall mounted switch can also be installed to operate the heater  
independent of the flame. Fan control cannot be wired to a wall mounted switch.  
B. Wall Mounted Thermostat  
This unit may be installed such that a wall mounted thermostat can adjust the heat  
temperature to your individual requirements. Turn the thermostat control clockwise all the  
way to turn on the heater. When the room reaches the desired temperature, turn the  
thermostat knob counter clockwise until you hear a click. Leave in this position to maintain  
4
 
the room temperature at this setting. For additional heat, turn the thermostat clockwise  
until you hear the click again and the heater will turn on. To turn the heater off, turn the  
thermostat counter clockwise all the way, and/or turn the manual heater switch on the unit  
to the OFF position. Fan control switch must be on to activate heater.  
THE TEMPERATURE CUTOUT SWITCH  
The heater on this fireplace is protected with a safety device to prevent overheating.  
Should the heater overheat, a red light (Fig. 1) will be activated and an automatic cut out  
will turn the heater off. The heater will re-activate once the heater has cooled. The  
overheat cutout will be triggered if the filter is dirty. Follow filter maintenance on page 8.  
CAUTION  
If the heater continuously resets, disconnect the power at the main service panel and call  
your local dealer.  
NOTE  
The heater may emit a slight, harmless odor when first used. This odor is a normal  
condition caused by initial heating of internal heater parts and will not occur again.  
MAINTENANCE  
WARNING  
Disconnect all power coming to fireplace at main service panel before attempting  
maintenance or cleaning to reduce risk of fire, shock or damage to persons.  
NOTE  
Allow at least 5 minutes for light bulbs to cool off before touching bulbs to avoid accidental  
burning of skin.  
TOOL REQUIREMENTS  
Slot screwdriver  
LIGHT BULB REPLACEMENT  
Allow at least 5 minutes for light bulbs to cool off before touching bulbs to avoid accidental  
burning of skin.  
Light bulbs need to be replaced when you notice a dark section of the flame or when the  
clarity and detail of the log exterior disappears. There are four bulbs under the log set  
which generate the flames and embers.  
LIGHT BULB REQUIREMENTS  
Quantity of 4 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 60  
watt rating. Example: GE 60BC or Philips 60CTC.  
DO NOT EXCEED 60 WATTS PER BULB.  
CAUTION  
When handling log only apply force to the ember bed section not directly to the logs.  
HELPFUL HINTS  
It is a good idea to replace all light bulbs at one time if they are close to the end of their  
rated life. Group replacement will reduce the number of times you need to open the unit to  
5
 
replace light bulbs. Long life bulbs are recommended to reduce the frequency of bulb  
changes.  
To access the light bulb area (BF33STP, BF39STP models)  
1. Open steel curtain (remove glass doors if  
applicable).  
2. Remove two screws on log bracket and  
set aside. (FIGURE 3)  
3. Pull front edge of plastic ember bed or plastic  
grate up and forward until rear tab releases from  
the ledge located at the bottom of the mirror.  
(FIGURE 4)  
Note: Log set fits tightly into firebox, some force  
may be necessary to remove.  
4. Examine the bulbs to determine which bulbs  
require replacement.  
SCREWS  
5. Unscrew bulbs counter clockwise.  
6. Insert new bulbs.  
FIGURE 3  
7. Replace the log by inserting the rear tab of the  
logset under the back ledge of the fireplace and push  
down on the front edge of the logset until it snaps into  
place. (FIGURE 4)  
8. Replace log grate using two screws previously  
removed.  
FIGURE 4  
6
 
To access the light bulb area (BF33DXP, BF39DXP models)  
1. Open steel curtain (remove glass doors if applicable).  
2. Remove two screws on log bracket and set aside. (FIGURE 3)  
3. Pull front edge of plastic ember bed or plastic grate up and forward until rear tab  
releases from the ledge located at the bottom of the mirror.  
(FIGURE 4)  
Note: Log set fits tightly into firebox, some force  
may be necessary to remove.  
4. Set logset in front of firebox.  
5. Disconnect the logset LED wire harness from unit. (FIGURE 5)  
6. Examine the bulbs to determine which bulbs require replacement.  
7. Unscrew bulbs counter clockwise.  
8. Insert new bulbs.  
9. Re-connect the logset LED wire harness to the unit.  
10. Replace the log by inserting the rear tab of the logset under the back ledge of the  
fireplace and push down on the front edge of the logset until it snaps into place.  
(FIGURE 4)  
11. Replace log grate using two screws previously removed.  
FIGURE 5  
7
LED wire harness  
 
PURIFIRE™ FILTER  
The Purifire™ filter supplied in your fireplace is reusable and washable. The filter should  
be cleaned or replaced on average once a year, or if overheat indicator lamp is activated.  
To clean the filter gently tap filter on a hard surface to dislodge any loose dirt or debris, and  
then clean with water. No soap or cleaning products are recommended. The filter size is  
20” X 10” X 1” rated at MERV 10. If using an after market filter follow the manufacturers  
recommended replacement instructions.  
To replace filter:  
1. Remove the 2 mounting screws from the air filter bracket.  
2. Slide forward to remove the air filter bracket assembly from the firebox.  
3. Slide filter out of air filter bracket.  
4. Reassemble in reverse order as above.  
NOTE  
If after market air filter is used ensure it is installed according to the manufacturers  
recommended instructions.  
FIGURE 6  
8
 
Mirror Cleaning  
The mirror is cleaned in the factory during the  
Assembly operation. During shipment, installation,  
Handling, etc., the mirror surface may collect dust  
Particles; these can be removed by buffing lightly  
With a clean dry cloth.  
To remove fingerprints or other marks, the mirror  
can be cleaned with a damp cloth using good  
quality household glass cleaner. The mirror should  
be completely dried with a lint free cloth to prevent  
water spots. To prevent scratching, do not use  
abrasive cleaners or spray liquids on the clear door  
surface.  
ACCESSORIES  
Please contact your local dealer for genuine Dimplex accessories. Example: Glass door  
kits, brass and stainless steel trims, remote control kits, plug kits, and cabinets designed to fit  
your fireplace.  
9
 
TWO YEAR LIMITED WARRANTY  
Products to which this limited warranty applies  
This limited warranty applies to the following models of your newly purchased Dimplex electric  
fireplace BF33STP, BF33DXP, BF39STP, BF39DXP and to newly purchased Dimplex  
fireplace surrounds (mantels) and trims. This limited warranty applies only to purchases  
made in any province of Canada except for Yukon Territory, Nunavut, or Northwest  
Territories or in any of the 50 States of the USA (and the District of Columbia) except for  
Hawaii and Alaska. This limited warranty applies to the original purchaser of the product only  
and is not transferable.  
Products excluded from this limited warranty  
Light bulbs are not covered by this limited warranty and are the sole responsibility of the  
owner/purchaser. Products purchased in Yukon Territory, Nunavut, Northwest Territories,  
Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these  
States, provinces, or territories are sold AS IS without warranty or condition of any kind  
(including, without limitation, any implied warranties or conditions of merchantability or fitness  
for a particular purpose) and the entire risk of as to the quality and performance of the  
products is with the purchaser, and in the event of a defect the purchaser assumes the entire  
cost of all necessary servicing or repair.  
What this limited warranty covers and for how long  
Products, other than fireplace surrounds (mantels) and trims, covered by this limited warranty  
have been tested and inspected prior to shipment and, subject to the provisions of this  
warranty, Dimplex warrants such products to be free from defects in material and workmanship  
for a period of 2 years from the date of the first purchase of such products.  
Dimplex fireplace surrounds (mantels) and trims covered by this limited warranty have been  
tested and inspected prior to shipment and, subject to the provisions of this warranty, Dimplex  
warrants such products to be free from defects in material and workmanship for a period of 1  
year from the date of first purchase of such products.  
The limited 2 year warranty period for products other than fireplace surrounds (mantels) and  
trims and the limited 1 year warranty period for fireplace surrounds (mantels) and trims also  
applies to any implied warranties that may exist under applicable law. Some jurisdictions do  
not allow limitations on how long an implied warranty lasts, so the above limitation may not  
apply to the purchaser.  
What this limited warranty does not cover  
This limited warranty does not apply to products that have been repaired (except by Dimplex or  
its authorized service representatives) or otherwise altered. This limited warranty does further  
not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation,  
improper maintenance or handling, or operation with an incorrect power source.  
10  
 
What you must do to get service under this limited warranty  
Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex  
at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada  
N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available  
when calling. Limited warranty service requires a proof of purchase of the product.  
What Dimplex will do in the event of a defect  
In the event a product or part covered by this limited warranty is proven to be defective in  
material or workmanship during (i) the 2 year limited warranty period for products other than  
fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for  
surrounds (mantels) and trims, you have the following rights:  
Dimplex will in its sole discretion either repair or replace such defective product or part  
without charge. If Dimplex is unable to repair or replace such product or part, or if repair  
or replacement is not commercially practicable or cannot be timely made, Dimplex may, in  
lieu of repair or replacement, choose to refund the purchase price for such product or  
part.  
Limited warranty service will be performed solely by dealers or service agents of  
Dimplex authorized to provide limited warranty services.  
For products other than surrounds (mantels) and trims, this 2 year limited  
warranty entitles the purchaser to on-site or in-home warranty services. Accordingly,  
Dimplex will be responsible for all labour and transportation associated with repairing or  
replacing the product or part except as follows: (i) charges which may be levied for travel  
costs incurred to travel to the purchaser's site where the product is located if the  
purchaser's site is beyond 30 miles (48 km) from the closest service depot of Dimplex's  
dealer or service agent; and (ii) the purchaser is solely responsible for providing clear  
access to all serviceable parts of the product.  
For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the  
purchaser to on-site or in-house warranty services. The purchaser is responsible for  
removal and transportation of the surrounds (mantels) and trims (and any repaired or  
replacement product or part) to and from the authorized dealer's or service agent's place  
of business. On-site or in-home services for surrounds (mantels) and trims may be  
performed at the purchaser's specific request and expense at Dimplex’s then-current  
rates for such services. Dimplex will not be responsible for, and this limited warranty shall  
not include, any expense incurred for installation or removal of the surrounds (mantels) or  
trims or any part thereof (or any replacement product or part) including, without limitation,  
all shipping costs and transportation costs to and from the authorized dealer's or service  
agent's place of business and all labour costs. Such costs shall be the purchaser’s  
responsibility.  
11  
 
What Dimplex and its dealers and service agents are also not responsible for:  
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE  
TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR  
ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,  
CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN  
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE  
PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE  
BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF  
SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL  
DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT  
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE  
PRODUCT.  
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF  
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR  
EXCLUSION MAY NOT APPLY TO THE PURCHASER.  
How State and Provincial law apply  
This limited warranty gives you specific legal rights, and you may also have other rights  
which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention  
on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of  
products covered by this limited warranty.  
1-888-DIMPLEX  
1-888-346-7539  
1367 Industrial Road  
Cambridge, Ontario  
Canada, N1R 7G8  
Approved for use in the United States and Canada  
 

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